Privacy Policy

Effective Date: May 13, 2026

Welcome to Webtrix WhatsApp CRM operated by Webtrix Innovations (“Company”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Billing details

• Business information

Account Information

• Username and password

• Login activity

• Account preferences

WhatsApp & Messaging Data

• Connected WhatsApp session details

• Message scheduling information

• Campaign statistics

• Contact lists uploaded by users

Technical Information

• IP address

• Browser type

• Device information

• Cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services

• Manage user accounts

• Improve platform performance

• Send notifications and updates

• Process payments and subscriptions

• Prevent fraud and unauthorized access

• Provide customer support

3. WhatsApp Compliance

Users are solely responsible for ensuring their use of the platform complies with:

• WhatsApp Terms of Service

• Meta policies

• Local laws and regulations

We do not encourage spam, illegal messaging, or misuse of WhatsApp services.

4. Data Security

We implement industry-standard security measures to protect your information from:

• Unauthorized access

• Data breaches

• Misuse

• Alteration or disclosure

However, no online service can guarantee 100% security.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve user experience

• Store preferences

• Analyze traffic and performance

Users may disable cookies through browser settings.

6. Third-Party Services

We may use trusted third-party providers for:

• Payment processing

• Analytics

• Authentication

• Email delivery

• Cloud hosting

These providers may process limited user data as necessary to provide services.

7. User Responsibilities

By using our platform, users agree:

• Not to send spam or illegal messages

• Not to misuse automation tools

• To obtain proper consent before messaging contacts

• To comply with applicable laws

Violation may result in suspension or termination.

8. Account Termination

We reserve the right to suspend or terminate accounts involved in:

• Spam activity

• Abuse

• Fraudulent behavior

• Policy violations

9. Data Retention

We retain user data only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

10. Children’s Privacy

Our services are not intended for individuals under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Information

Webtrix Innovations

Website: https://webtrixinnovations.com

Email: support@webtrixinnovations.com

Phone: +91 8485060838

Address: Shop No. 19–20, Silver Arcade Building, Vasai West, Palghar, Maharashtra – 401207

13. Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.